• This post from the Brookings Institution argues that “It’s time for our justice system to embrace AI.” The purposes are to reduce bias and increase efficiency in “assess(ing) various risks, from the likelihood that a defendant will skip bail to the likelihood that a potential parolee will reoffend.” AI can also result in reduced

(A version of this material originally appeared in the July 2017 issue of ALM’s “Marketing the Law Firm.”)

In this five-part series I will:

  1. explain and distinguish “Business Intelligence” (BI) and “Competitive Intelligence” (CI), and show how both should be employed in optimal:
  2. brand development,
  3. pricing of services,
  4. client feedback programs, and
  5. strategic planning.

This installment will set the stage with some background and definitions.
Continue Reading Better Decisions with Business Intelligence and Competitive Intelligence — Part One: Terms and Context