Alphaserve Technologies

  • When a client asked Gowling to use AI to analyze a large batch of contracts, they discovered that implementing the system wasn’t exactly plug & play — not even close. A struggle at first, it was ultimately “better, faster and cheaper.” This article does a good job of laying out the process, pitfalls and eventual

  • This article presents four solid strategies for improving customer/client engagement. They may be a bit of a stretch for a law firm, but none are far out of reach and each should be considered.

Offer an omni-channel experience.

Understand the customer’s changing needs via AI.

Get specific with machine learning.

Make digital communications interactive.